THE INFORMATION WE COLLECT AND HOW WE USE IT

When orders are placed with us, we need to ask for information such as your name, e-mail address, phone number and credit and debit card details. A contact telephone number or email address allows us to contact you should there be a problem with your order. All this information is required to process your request or notify you of acceptance of your order.

​

HOW AND WHY DO WE USE YOUR PERSONAL DATA

We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you.

We then use this to offer you promotions, products and services that are most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service. We may use your data for any of the following reasons:

To fulfil your order and maintain your online account.

To manage and respond to any queries or complaints to our customer service team.

To personalise the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.

To improve and maintain the Site, and monitor its usage.

For market research, e.g. we may contact you for feedback about our products.

To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.

For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.

To comply with our legal and regulatory obligations.

 

Of course, if you wish to change how we use your data, you can do so at any time.

Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.

​

WHO DO WE SHARE THIS PERSONAL DATA WITH?

We share customers’ personal data with third parties in the following circumstances:

 

With other companies in our group of companies, as necessary to operate the Site.

With our suppliers and service providers working for us, e.g. payment processors and delivery companies.

With our professional and legal advisors.

With third parties engaged in fraud prevention and detection.

With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.

In the event that we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy.

Otherwise where we have your consent or are otherwise legally permitted to do so.

​

YOUR RIGHTS

You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data.

 

You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.

 

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.

​

CONTACT US

If you have any queries on any aspect of our Privacy Policy, please contact us on the details below:

O1422 887442

​

​